Return and Refund Policy
Last updated on Mars 18, 2024
Thank you for shopping at Art Menagerie. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to submit a claim for misprinted, damaged, or defective items after the product has been received. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Claims that are determined to be our error are covered at our expense.
If you or your customers notice any issue with the products or anything else on the order, please submit a problem report to hello@zoomeme.art.
Return Process
Products returned will be handled at our designated facility. You will receive an automated email notification when we receive a returned shipment. Items not claimed within 30 days will be donated to charity.
Incorrect Address
If an order is returned due to an insufficient address provided by the customer, the customer will be responsible for reshipment costs once an updated address has been confirmed.
Unclaimed Shipments
Shipments that are unclaimed are returned to our facility, and you will be responsible for the cost of reshipment.
Returned by Customer
We advise customers to contact us at hello@zoomeme.art before returning any products. We do not issue refunds for buyer’s remorse. Returns for products or size exchanges are at your expense and discretion. If you opt to accept returns or offer size exchanges, a new order at your expense for the product or a different size will need to be placed.
For customers in Brazil, in case of purchase regret, contact us within 7 consecutive days after receiving the item, providing a picture of the item. The request will be evaluated to ensure the product hasn’t been used or damaged. If the product is intact, a refund will be processed.
Notification for EU consumers:
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer’s specifications or are clearly personalized.
- Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.
Therefore, we reserve the right to refuse returns at our sole discretion.
This Policy is governed and interpreted in accordance with English law, regardless of any translations made for any purpose.
For more information on returns, please contact us at hello@zoomeme.art.
