Shipping
When will I receive my order?
Our orders are processed within 3 to 7 days, after which they are shipped. Shipping times vary based on your location:
- United States: 3 – 4 business days
- Europe: 6 – 8 business days
- Australia: 2 – 14 business days
- Japan: 4 – 8 business days
- International: 10 – 20 business days
Where will my order be shipped from?
We partner with global fulfillment centers to process our orders, which means your order could be shipped from the facility closest to you for optimal efficiency.
Customs and Taxes
Additional customs fees and taxes may apply for international orders, depending on your country’s customs policy.
Tracking and Receipt
My order should have arrived, but I haven’t received it yet. What should I do?
- Check your shipping confirmation email for any address errors.
- Contact your local post office.
- Check with your neighbors.
If you still haven’t received your order, please contact us at hello@zoomeme.art with your order number.
Returns and Refunds
What is your return policy?
We do not offer standard returns or exchanges, but if there’s an issue with your order, please contact us at hello@zoomeme.art.
Do you offer refunds?
Refunds are available for incorrect or damaged items. Please contact us with visual evidence to initiate a refund.
Exchanges
We currently do not offer exchanges. Please refer to our size guides available on each product page for more details.
